Managed IT services enable organizations to outsource IT tasks to a vendor as contracted or subscription services. These services can be used to lighten the workload of in-house teams, supplement teams that are unable to meet IT demand, or to replace in-house teams. Managed service providers (MSPs) can be useful for ensuring 24/7/365 coverage of IT duties and can contribute specialty knowledge or expertise that may not otherwise be available.
Managed IT services can encompass many responsibilities but typically include:
Remote monitoring and management of hardware and infrastructure.
Security services, including monitoring, penetration testing, threat hunting, or incident response.
Configuration, monitoring, and management of cloud services. These can be rendered in cooperation with or outside of managed cloud services.
Communications support, including IP telephony services.